In honor of National Caregivers Month and with special affection for fellow caregivers, I’d like to share a lesson I wrote about in my new

A leader’s first challenge is to understand the current problem and its cause(s), the movement of the marketplace and what it portends for the future, and the resources available to the organization to correct course and adapt to the changing landscape.

In good times and bad, people watch leaders for signs that they are worth following. During the best of times, followers have questions, though they